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Pairings & serving
Suggest food pairings, serving temperatures, glassware, opening time, and storage guidance.
AI customer engagement for wineries
Turn every bottle into growth.
Customers scan a QR code. No app required. Twiin instantly answers questions, shares your story, recommends pairings, serving tips, what to try next, and guides customers toward their next bottle.
No app download · No code · Launch in minutes
$19/month· 7-day free trial
“What pairs well with pasta?”Twiin answers from your approved wine knowledge.
One QR scanNo app required
24/7 answersLong after purchase
Your knowledgeYour story and voice
MeasurableSee engagement
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Winery Twiin● Online now
Welcome! I can help with this wine, pairings, serving tips, and the story behind the bottle. What would you like to know?
Twiin is answering…
See a winery Twiin in action
A better bottle experience starts with one question.
Let customers explore your wine in a natural conversation instead of hunting through a product page or waiting for an email.
- Instant answers at the table, store shelf, tasting room, or home
- Guidance based on your approved materials
- Helpful recommendations that can lead to the next bottle, tasting, or membership
What customers can ask
Give every bottle a knowledgeable voice.
Your Twiin can bring the useful details, personal stories, and thoughtful recommendations normally available only when your best expert is standing nearby.
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Tasting notes & craft
Explain varietals, vintages, vineyards, winemaking choices, flavor profiles, and what makes the wine distinctive.
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Personal recommendations
Help customers discover another bottle based on taste, meal, occasion, budget, or a wine they already enjoy.
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Your winery story
Share the people, land, values, and moments behind the label in a conversational way customers remember.
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Visits & wine club
Explain tasting-room options, events, shipping, membership benefits, and how to take the next step.
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QR or direct link
Place access on bottles, neckers, displays, club shipments, emails, or your website—with no app download.
How it works
From wine knowledge to customer conversations.
You already have the expertise. Twiin makes it easier for customers to reach.
Teach your Twiin
Add tasting notes, technical sheets, FAQs, story, recommendations, wine-club information, and the boundaries it should follow.
Shape the experience
Choose its identity, purpose, personality, voice, quick questions, and the wines it represents.
Publish and share
Launch a link or QR code for bottle neckers, labels, shelf talkers, menus, shipments, events, and online channels.
Business outcomes
Keep the relationship going after the first pour.
Sell more of the right wine
Help customers choose with confidence and introduce relevant bottles from your portfolio.
Grow club and tasting interest
Answer practical questions and make the next step easy when customer curiosity is highest.
Scale the winemaker's knowledge
Make your expertise available across every bottle without repeating the same explanations.
Learn what customers want
See the questions people ask and use those insights to improve content, sales, and service.
Control and continuous improvement
Stay in control. Make it smarter as you go.
Monitor conversations and performance, review how your Twiin answers, and improve its knowledge whenever a new question or vintage appears.
⚡ Twiin-It is the quick way to add fresh knowledge, thoughts, memories, advice, or restrictions—more like posting a useful note than rebuilding your assistant.
248Customer conversations
31hCustomer time saved
4.8★Helpful-answer rating
24/7Availability
⚡ Twiin-It update
“The 2025 rosé is now available in the tasting room and pairs beautifully with grilled seafood.”
- Up to 10 wines
- Unlimited bottles and QR placements
- Direct link and customer-facing chat
- Knowledge, personality, voice, and restrictions
- Twiin-It updates and performance dashboard
- No coding or AI experience needed
More ways to use Twiin
Bring your best answers to every customer moment.
Frequently asked questions
What wineries ask before launching.
Do customers need to download an app?
No. A customer scans the QR code or opens a link and chats with the winery Twiin in their phone browser.
What can a winery Twiin answer?
You decide. Train it on tasting notes, pairings, serving guidance, production methods, your winery story, tasting-room details, wine-club information, and recommendations across your portfolio.
Can we control its answers?
Yes. You choose the source material, purpose, tone, and restrictions. You can review how people use your Twiin, update its knowledge, and add quick guidance with Twiin-It.
Can it represent more than one wine?
Yes. The winery plan supports up to 10 wines, so one Twiin can guide customers across a focused portfolio while keeping the experience easy to manage.
Where can we place the QR code?
Use it on bottle neckers, labels, shelf talkers, tasting menus, club shipments, tasting-room displays, event materials, or post-purchase emails.
Can it recommend another bottle or our wine club?
Yes. Teach it when to suggest related wines, invite a tasting-room visit, or explain wine-club benefits—without turning every answer into a sales pitch.
How quickly can we launch?
A focused first Twiin can be created in minutes once your core wine information is ready. You can improve and expand it over time without coding.
What happens if the Twiin does not know an answer?
You can instruct it to be transparent, avoid guessing, and direct the customer to your team. Those questions can also show you what knowledge to add next.
Every bottle has a story
Let your Twiin tell it.
See how a winery Twiin could turn your wines, expertise, and customer experience into helpful conversations—one scan at a time.