Serve every shift
Provide consistent answers during busy check-ins, overnight hours, and moments when staff are assisting other guests.
Twiin for hotels
A 24/7 AI Concierge Trained on Your Hotel
Make property knowledge and local guidance available day or night. Twiin answers routine guest questions instantly while your team handles the moments where personal service matters most.
Start with the knowledge you already have. No code required.
AI
My Twiin
Available now
Available now
Can you help me with this?
Absolutely. I’ll answer using the knowledge and guidance I’ve been taught.
Ask this Twiin anything…
Five-star helpfulness, available beyond the front desk.
Why it works
Make your best answers easier to reach.
Twiin brings your approved knowledge into a conversational experience people can access when a question appears.
Bring local knowledge closer
Share curated dining, transportation, activity, and neighborhood recommendations in conversation.
Reduce front-desk repetition
Handle common questions about Wi-Fi, breakfast, checkout, parking, pools, gyms, and property policies.
How it works
Start. Teach. Share.
Create the knowledge layer once, then make it available by website, direct link, or QR code.
Train it on your property
Add amenity details, service hours, policies, room guidance, accessibility information, and local favorites.
Meet guests throughout the stay
Place QR access in rooms and common areas, embed it online, and include the link in pre-arrival messages.
Improve the guest-information layer
Review recurring questions to find missing information and prevent avoidable service friction.
In the real world
One concierge across the guest journey.
Pre-arrival
Explain parking, transportation, early arrival, check-in, accessibility, and what to bring.
On property
Answer room, amenity, Wi-Fi, dining, service, and wayfinding questions.
Exploring locally
Offer property-approved restaurants, attractions, transportation, and neighborhood tips.
Before departure
Clarify checkout, luggage, folios, return visits, and the best way to request human help.
Questions answered
What people ask about this Twiin.
Can guests use the concierge without installing an app?
Yes. Guests can open the hotel’s Twiin from a normal web link or by scanning a QR code with their phone.
Can it recommend local restaurants and activities?
Yes. Train it on the recommendations your team trusts, including useful context such as distance, style, timing, and who each option suits.
What if a guest needs a staff member?
Your Twiin can clearly direct guests to the appropriate front-desk, emergency, reservation, or service channel based on the escalation guidance you provide.
Can different areas of the hotel use different QR codes?
Yes. QR codes can be placed in rooms, lobbies, elevators, pools, fitness areas, and meeting spaces while leading to a consistent hotel Twiin.
Explore more
See what else your Twiin can do.
Building a digital guest directory?
See the focused hotel guest guide.
This page explains property-wide AI concierge service. Explore the mobile guest directory experience for amenities, Wi-Fi, hours and local information.
Intelligence. Multiplied.
Create the Twiin only you can teach.
Upload what you know, shape how it responds, and give people a better answer at the exact moment they need it.
Get started with Twiin