How does Twiin prevent hallucinations?

Twiin is designed to use the knowledge, documents and boundaries you provide. Configure it to acknowledge uncertainty and direct customers to human support when a question needs confirmation.

How do customers interact with my Twiin?

Customers can chat with your Twiin directly through your website widget, direct web links, or by scanning physical QR codes placed on menus, signs, packaging, or product labels.

Customer-Facing AI Assistant

Turn what you know into instant customer answers.

Q: What is a customer-facing AI assistant?

A customer-facing AI assistant is a specialized digital representative trained exclusively on your company's documents, links, and operational guidelines to answer customer questions 24/7 without making up answers.

Help with routine customer inquiries around the clock using your documents, brand tone and operational guidance—without requiring code.

Create Your First Twiin Try Live Demo Below

No code required · Up to 10 Twiins · 7-day free trial

Brand Support Twiin
● Trained & Active

Hi! I'm trained on company docs. What would you like to know about our services or setup?

Twiin is generating answer…

Trusted across wineries, restaurants, hotels, and expert service businesses.

Enterprise Control, Simple Setup

A 24/7 AI customer service bot that actually sounds like you.

Generic bots guess and hallucinate. Twiin gives you strict factual boundaries, verifiable source attribution, and real-time knowledge controls.

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Trained on Your Knowledge

Upload PDFs, manuals, web links or dictated voice notes so your Twiin can use the business knowledge you approve.

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Instant Twiin-It Updates

Publish policy adjustments and daily changes from one place so current guidance is easier for customers to reach.

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Grounded answer controls

Use approved knowledge, response instructions and human escalation guidance to reduce unsupported answers and handle uncertainty responsibly.

Three Simple Steps

How to launch your customer-facing AI.

01. Add Knowledge

Drag and drop support documentation, PDFs, URLs, and guidelines without complex formatting.

02. Set Voice & Rules

Define your brand tone, response styles, and explicit handoff instructions for complex cases.

03. Publish Everywhere

Deploy directly via web embeds, shareable links, or high-resolution vector QR codes ready for print.

Common Questions

Frequently Asked Questions

What is a customer-facing AI assistant?

A customer-facing AI assistant is an interactive digital representative designed to use your business knowledge for routine customer inquiries.

How does Twiin prevent inaccurate answers?

Twiin uses retrieval-grounded generation with the knowledge and instructions you provide. Configure contact options for questions that are out of scope or need human confirmation.

Do customers need to download an app?

No. Twiin opens instantly in any mobile or desktop web browser via link or QR code scan.

Want to build without code?

See the no-code AI assistant builder.

Choose a job, add approved knowledge, shape the response style and publish your Twiin by website, direct link or QR code.

Explore the builder →

Scale Your Expertise

Ready to stop answering the same questions every day?

Build your first customer-facing AI assistant from the knowledge your business already maintains, then test it before sharing.

Start 7-Day Free Trial